SUPPORT
Last updated: September 19, 2026
Seduct Pty Ltd (ACN 668 842 028) operates the Seduct dating platform (the Seduct Platform), available at https://www.seduct.com.au/ and through our iOS and Android applications.
This page explains how to get help with your Seduct account, how to reach our support team, and where to find answers to the questions we are asked most often.
1. Contact us
General support:
admin@seduct.com.au
Child safety and urgent safety concerns:
safety@seduct.com.au
Postal: Seduct Pty Ltd, Australia
Support email is monitored during Australian business hours. We aim to respond to general enquiries within 2 business days. Child safety reports are triaged as the highest priority — see our Child Safety Standards.
If there is an immediate or imminent risk of harm to any person, contact local emergency services first. In Australia, dial 000.
2. Before you email
Including the following helps us resolve your enquiry on the first reply:
- The email address registered to your Seduct account.
- Your device and operating system (for example, iPhone 15 on iOS 18).
- The app version — on iOS, Settings → General → iPhone Storage → Seduct; on Android, long-press the Seduct icon → App info.
- A description of what you expected to happen and what happened instead.
- A screenshot or screen recording, where the issue is visual.
Please never include your password in an email. Seduct staff will never ask you for your password.
3. Your account
I cannot sign in / I forgot my password.
On the sign-in screen, tap Forgot password? and follow the emailed reset link. If the email does not arrive within a few minutes, check your spam folder and confirm you are using the address you registered with.
How do I verify my profile?
Profile verification is completed in the app by taking a selfie when prompted. Verification is reviewed by our team, and your profile displays a verified badge once it is approved.
How do I delete my account?
In the app, go to Profile → Settings and choose Delete Account. If you no longer have access to the app or your device, you can delete your account from the web at https://seduct.com.au/delete-account. Deletion is permanent. That page also sets out exactly what is deleted and what is retained for legal and safety reasons.
4. Subscriptions, coins and purchases
Purchases made in the Seduct app are processed by Apple or Google, not by Seduct. Your payment details are handled by the store and are never seen by us.
How do I manage or cancel my subscription?
- iOS: Settings → your name → Subscriptions, or through the manage-subscription link in the app.
- Android: Google Play Store → Menu → Payments & subscriptions → Subscriptions.
Cancelling stops the subscription renewing. You keep access for the remainder of the period you have already paid for.
I paid but my subscription or coins are missing.
First, open the Premium screen in the app and tap Restore Purchases. If the purchase still does not appear, email admin@seduct.com.au with your store receipt (Apple or Google emails one for every purchase) and the email address on your Seduct account, and we will investigate.
How do I request a refund?
Refunds for purchases made in the app are handled by the store that processed the payment. For App Store purchases, request a refund at https://reportaproblem.apple.com/. For Google Play purchases, use Google Play's refund process. Nothing on this page limits any rights you have under the Australian Consumer Law or other applicable consumer protection law.
5. Safety, reporting and blocking
You can report or block another member from inside the app:
- From any member's profile.
- From inside a private conversation.
- From Profile → Settings, under Report a child safety concern.
You can track the progress of reports you have submitted under Profile → Settings → My reports. Reports involving suspected minors, grooming, or child sexual abuse material are escalated immediately — see our Child Safety Standards for how those reports are handled and how to reach the authorities directly.
Seduct is strictly an 18+ platform. If you believe a member is under 18, report the account in the app or email safety@seduct.com.au.
6. Privacy and your data
Our Privacy Policy explains what we collect, why, and how it is handled. To request access to, or correction of, the personal information we hold about you, email admin@seduct.com.au from the address registered to your account.